1. Collection of personally-identifiable information
Marketplace Simulations collects personally-identifiable information (such as your last name, first name, postal address, telephone number, billing information, email address, birthday, gender, language, country, time zone, and links to social media profiles) that you submit through the Site, and email, telephone, fax or mail relating to your participation in the Learning Tools. We keep this personally-identifiable information on our servers for a period of 3 years. After this period is over, the data will be backed up to tape backup media and stored offline.
All credit card payments are timely processed using third-party gateways. Once the credit/debit card information is processed, the transaction is deleted from our electronic database and is kept only with the credit/debit card processor, not on our servers.
Marketplace Simulations does not knowingly collect personally-identifiable information from children under 13 years of age.
2. Anonymous collection of information
Our web server collects and stores the following general information about you: the originating name of the domain from which you access the Internet; the date and time you access our service; the pages you visit; the Internet address of the website from which you linked directly to us; the name and version of the web browser software you are using. This information is collected automatically. It is used to help us improve our Sites by tabulating the number of visitors to our Sites in terms of new users, origin of referrers, popularity of pages, amount of use, and types of errors, in addition to making the Sites more useful to you.
We use “cookies,” which are small files stored on your computer's hard drive that are used to store and track personal information. Many browsers can notify you when you receive a cookie, giving you the option to accept it or not. By not accepting cookies, you may not be permitted to access certain information and some Site pages may not display properly.
4. Using Information About You
When you provide your contact information to us, or request information about our products, we will enter your contact information in our database of inquiries. We use this information to:
- process sales and support requests;
- create instructor and learner accounts;
- send newsletters;
- send game management related notifications; and
- process payments to Marketplace Simulations.
If you are located in European Union (“EU”), the European Economic Area (“EEA”), or Switzerland, we share this information with our applicable EU, EEA, and Swiss distributor(s) to contact you with news and special offers to follow up on your request. You may always unsubscribe to these news or offers by removing your personally identifiable information using the method below or by clicking the “unsubscribe” link in any email.
Employees of Marketplace Simulations who have access to any of your personal information in connection with the Marketplace Simulations are not permitted to use this information for any other purpose than to carry out services on behalf of Marketplace Simulations. We share information about your participation in the Learning Tools with your game instructor (professor) and/or other applicable faculty of your educational institution. We share your name with other users to help those users identify the proper game and team to join.
We gather additional information for remarketing or similar audiences on the Sites. This allows us to advertise to people who previously visited the Sites. We engage third-party vendors, such as Google, to provide remarketing services on our behalf.
We will not seek to gather additional information from third parties or enhance or merge personally-identifiable information with data obtained from third parties. We will not give or sell your personally-identifiable information to any outside organization.
We will provide information to regulatory authorities and law enforcement officials when permitted or required by applicable law, or when we otherwise believe in good faith that the law requires it. If necessary, we will access or disclose your information in order to protect or defend the legal rights or property of Marketplace Simulations and its affiliated companies or their employees and agents, to protect the safety and security of users, and to protect against fraud.
We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
We may sell, transfer or otherwise share some or all of our assets in connection with a merger, reorganization or sale of assets, or in the event of bankruptcy. In such an event, personal information may be one of the assets transferred.
When EU and Swiss data subjects’ personal information received under the Privacy Shield is subsequently transferred to a third party acting as an agent and if the agent processes such personal information in a manner inconsistent with the Principles, we may be liable with respect to the onward transfer of such information, unless we prove that we are not responsible for the event giving rise to the damage.
5. Security of information
Marketplace Simulations seeks to keep your information protected. We have gone to great lengths to protect the data residing on our web servers, including firewalling our servers and encrypting all data transfers. However, no transmission can be totally secure; therefore, we cannot guarantee 100% security of your data.
6. Third Party Websites
7. Visiting our Site from outside the United States
8. Privacy Shield
In implementing the Privacy Shield Principles, Marketplace Simulations has agreed to subject its compliance to the full breadth of regulatory enforcement of the Federal Trade Commission (FTC) or any other statutory body empowered to enforce compliance with the Privacy Shield Principles.
Marketplace Simulations remains responsible and liable under the Privacy Shield Principles if third party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Privacy Shield Principles, unless Marketplace Simulations proves that it is not responsible for the event giving rise to the damage.
If you have any questions or complaints about our compliance with the Privacy Shield, please contact us using the contact information provided below.
Marketplace Simulations has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus to service complaints involving EU or Swiss individuals. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.
Under certain limited circumstances, if all other remedies have been exhausted to no avail, EU individuals may invoke binding Privacy Shield arbitration as a last resort. Please visit https://www.privacyshield.gov/article?id=ANNEX-I-introduction for information on when you may invoke binding arbitration. To initiate binding arbitration, you must give notification of this decision to Marketplace Simulations using the contact information provided below.
General information about the Privacy Shield and the Privacy Shield Principles, as well as information about binding Privacy Shield arbitration, can be found at www.privacyshield.gov.
9. Your California Rights
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personally identifiable by Marketplace Simulations to a third party for the third party's direct marketing purposes. To make such a request, please contact us using the contact information provided below.
11. Contacting us regarding your personally-identifiable information
To request that your information be deleted or corrected, send a letter to:
Attn: Technical Support
520 W Summit Hill Rd, Suite 701
Knoxville, TN 37902
Email Address: firstname.lastname@example.org
Telephone number: +1 (865) 522 1946
We will then use reasonable efforts to remove your personal information from our files and/or database. You may also contact us through any of the above methods to request information about the knowledge we have about you in our database.
Last updated 07/02/2018